Warranty & Complaints

Warranty

At Zahra Meziane, we stand for quality. That is why all our products come with a warranty in accordance with legal requirements. This means that a product must meet the expectations that you may reasonably have of it.

If you receive a defective or non-functioning item, please contact us within 2 days of discovering the issue at info@zahrameziane.com Be sure to include a clear description and photos of the defect. If the item falls under warranty, we will provide a suitable solution: repair, replacement, or refund.

Complaints

Not satisfied with something? We are sorry to hear that. Please send an email to support@zahrameziane.com and we will do everything we can to resolve the issue.

We will respond to complaints within 4 days. If more time is needed, we will inform you within this period and provide a follow-up timeline.

Worldwide Free Shipping

Wherever you are, we deliver for free.

Premium Quality

Handcrafted pieces built to stand the test of time.

Add your initials for free

Add your initials in the order notes; we’ll place them for free.

Frequently asked questions

Change of mind? No problem — you have 30 days from delivery to return your order.

Email info@zahrameziane.com with your order number and reason; we’ll reply within 24 hours with easy return instructions. Once your item is received in original condition, your refund is processed within 5 business days. Items damaged on arrival? Email photos within 2 days so we can make it right.

We process orders in 1–3 business days and email you a tracking link as soon as your parcel ships. Delivery timing depends on your location.

Free shipping within Europe. Outside Europe, rates are automatically calculated at checkout — you’ll always see the final shipping price before you pay.

Yes — complimentary monogramming is available at checkout (optional). Add your initials in the order notes; we’ll place them for free.

Country/Region

Country/Region

Warranty & Complaints

Warranty

Complaints

Frequently asked questions